FAQs

Pioneer carries workers compensation, commercial general liability and automobile liability insurance.

All Pioneer employees are required to pass an employment eligibility verification, a pre-employment background check and are drug and alcohol tested annually.

Depending on the staffing requirements, we can typically schedule a crew with 24 hours’ notice. Larger scale projects require additional lead time to ensure all details are covered and the proper staff is assigned.

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Pioneer does not charge to perform a site survey to determine the scope of work and prepare a cost estimate for the project.

Pioneer provides services across the United States. We have developed partnerships with many service companies across the country to provide interstate transportation or labor services. Depending on the size and scope of the project, Pioneer will either provide staff from our Houston office or work with a partner company in the city the work is to be performed.

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Yes, Pioneer will remove and dispose of your trash or unwanted furniture after a move. Depending on the items, they will either be disposed of in a construction dumpster or delivered to a recycling company to be recycled.

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The value of used furniture is based primarily on market demand. In the event there is no intrinsic market value, the furniture can usually be sold for scrap and the proceeds can be applied to the cost of removing the furniture. If the furniture has intrinsic value, Pioneer can coordinate with national exchange networks to determine the fair market value and help locate potential buyers of used furniture assets.

Pioneer’s safety record is “best in class.” Pioneer is routinely recognized by The Texas Mutual Insurance Company as one of their top 100 safest companies. Texas Mutual is the largest worker’s compensation insurance carrier in Texas, with more than 53,000 policy holders. Pioneer is also a member of PICS Consortium and ISNetworld.

Pioneer has provided services in support of the largest office relocations and corporate mergers in the Houston area since 1972. In addition to performing office relocations, Pioneer has extensive experience relocating large laboratories, computer rooms and file rooms. Pioneer’s large staff of fulltime employees, equipment and vehicles enables us to accommodate multiple projects simultaneously.

We provide our own installation supervisors and team members when ever possible but do supplement our teams with outside sources, all meeting the same standards as our employees.

Pioneer has been relocating customers and their possessions for over 50 years.

Yes, our estimates are based on the best information we have during the initial request.  However, if additional services are needed, the estimate will be reviewed and undated.

We charge by time. We will send out a representative to meet with you, review your needs and ask critical questions to provide a complete estimate for the services required.

Yes, our normal business hours are 8:30-4:30PM Monday-Friday. Any other time is subject to overtime charges.

Yes, we can do that for you, once we have reviewed the condition of the item and then the service required to move it.

Yes, we have two different options for boxes (plain brown or printed Pioneer) 18”x16”x12” and then plastic crates (27x19x14) that can be stacked 3 high with dollies added.

Yes, we provide sealable plastic bags to move keyboard, mouse, cords, and other small items.  In addition, computer crates for monitors, laptops and desktops.

Yes, we can remove, package, move and rehang artwork.

Yes, we can include in your quote, the packing and unpacking of your possessions. 

Yes, we have over 90,000 square feet of space and more can be available, if needed.